Gaytravel International Help

Assistance:

If you experience any problems in sending your reservation requests, not receiving reservation confirmations/availability after 48 hours of the reservation request or receive error messages when submitting your Reservation Request, please email us on - support@gaytravelinternational.com, advising us of the problem or error message.

Alternatively -

Chat Live via the Internet with a Consultant at  Global Help Support Centre
Available from 1pm to 8pm Monday to Sunday
New Zealand Standard/Daylight Time

To amend or cancel a reservation where you have used one of our partner's online reservation system  -

*    Hotel Reservation Worldwide (HRW) - Customer Service
*    World Choice Travel - Customer Service

Frequently Asked Questions:

Our Reservation Support Centre has put together some frequently asked questions to help you to understand how Gaytravel Net operates.

Please click on our Frequently Asked Questions.

Reservations:

Reservations can be made by:

Useful Tools:

New Zealand Currency Calculator

New Zealand Distance Calculator

Exchange Rate Currency Calculator - For other countries (excluding New Zealand).

The following notes apply when the reservation is made direct through the reservation centre. General notes on pricing, liability, etc apply to the whole reservation site.

Pricing:

Price shown when selecting a accommodation or travel option, are usually the normal retail price and will not reflect any special rates or prices that could by available to you until you submit you Reservation Request.

These prices or rates are for guidance only and will be in the currency of the country you will be travelling in.

You will be advised the correct prices including any specials, when your reservation/s have been confirmed to you by the respective tourism Operators or by one of our Reservation Co-ordinators.

Upon confirmation of your reservation/s, you will be advised if the final price will include or not include local taxes of the country your are travelling in .

If a special price, rate or 'Advance Purchase' price is confirmed to you, there will some 'Cancellation, No Show, Amendment' policy for the reservation/s. Please ask your Reservation Co-ordinator for details concerning that Policy.

All reservations are processed either by the tourism operator concerned or by our Reservation Co-Ordinator in our Reservation Centre. If you have any questions, require assistance, your Reservation Co-Ordinator is there to help you.

Please note - due to international time zones, you may not get a immediate response, but it is our policy to send responses and confirmations within a 12-24 hour period from being received except for any public holidays that may occur in New Zealand.

Connection to Gaytravel Net :

We provide a wide range of  'Connection' options at very reasonable rates. Please visit  Get Connected for more details.

Payment and Reservation Guarantee:

a.  Accommodation -

All reservations are confirmed either as a 'Prepayment' or 'Client to Pay' on check out.

If a reservation has been confirmed on a 'Client to Pay' basis, a Credit card is required to guarantee a reservation. Failure to provide a guarantee, may result in the reservation being cancelled by the respective Accommodation/Travel Provider.

To obtain a special price, 'Prepayment' made by required and payment can be made by a credit/checking card.

b.  Coach, Ferry,  Rail and Air Travel -

Payment is required prior to travel on any coach, bus, ferry or aircraft.

Depending on  the Travel Provider,  payment deadlines will be advised on reservation confirmation.

c.  Rental Car and Campervan hire -

All reservations are confirmed either as a 'Prepayment' or 'Hirer to Pay' on or before pick up date.

If a reservation has been confirmed on a 'Hirer to Pay' basis, a Credit card is required to guarantee a reservation. Failure to provide a guarantee, may result in the reservation being cancelled by the respective Rental Car/Campervan Provider.

To obtain a special price, 'Prepayment' made by required and payment can be made by a credit/checking card.

d.  Sightseeing, Attractions and Tour Packages -

All reservations are confirmed either as a 'Prepayment' or 'Client  to Pay' before on or before day of travel/departure..

If a reservation has been confirmed on a 'Client to Pay' basis, a Credit card is required to guarantee a reservation. Failure to provide a guarantee, may result in the reservation being cancelled by the respective Sightseeing/Tour/Attractions Provider.

To obtain a special price, 'Prepayment' made by required and payment can be made by a credit/checking card.

If you do not have a credit/checking card, payments can be made by bank draft, telegraphic transfer or by a bank cheque. If payment is by these means, any travel documents will not be sent until such times payment has been cleared by our Bank.

Any credit card number can be either fax - +64-4-917-9174, by email in 2 email messages or by our secure payment verification server.

Travel Documents:

If you had reservations processed through our Reservation Support Centre, our travel documents will be either sent by email or by post.

For an additional fee, your travel documents can be sent Courier, where your travel documents can be tracked.

Please ask your Reservation Co-Ordinator for details.

Searching:

Use our Search Facility to find a location, accommodation or tourism Operator.

Reservation, Cancellation, 'No Show', Amendment Policy:

a. A Reservation Processing Fee of NZ$10.00 per person (Max NZ$25.00), will apply to all 'Advance Purchase' domestic flights within New Zealand, Tranz Scenic Rail Reservations and Interislander /Lynx Ferry services if any reservation request is processed by our Reservation Support Centre.

b. A Cancellation Fee of 10% will apply once any voucher/ticket has been issued and payment has been collected. There may be additional 'Cancellation Fees' imposed by the respective Accommodation/Travel Provider on any cancellation of any reservation if your reservation and payment has been processed through our Reservation Support Centre.

c. A Cancellation Fee of 20% will apply once any Voucher/Ticket/Travel Itinerary has been issued and payment has been collected for any Tranz Scenic rail service, Interislander or Lynx ferry service if your reservation and payment has been processed through our Reservation Support Centre.

d. An amendment to any Reservation of NZ$25 will apply once any voucher/ticket has been issued and payment has been collected. There may be additional 'Amendment Fees' imposed by the respective Accommodation/Travel Provider on any reservation change if you reservation has been processed through our Reservation Support Centre.

e. A 'No Show' Fee of 10% of the confirmed price will be charged, if you do not show up to any accommodation/travel Provider or have not cancelled any reservation within the time as specified by the respective Accommodation/Travel Provider. If your accommodition reservation has been made on a "Guest to Pay" as a form of  payment, if you do not show up, a NZ$10.00 cancellation will apply per hotel/per location, if your reservation and payment has been processed through our Reservation Support Centre.

f. If your accommodation/travel reservation has been processed directly with a Tourism Provider via the Gaytravel Net Information Reservation System, your acceptance of the reservation through a payment or guarantee, means that your are accepting that Tourism Provider's Booking/Change/Cancellation/Refund policies or conditions and you may be charge a change/cancellation/refund penalty in the event of a 'No Show' or cancellation penalty or charges. Please check the respective Tourism Provider's Booking/Change/ Cancellation/Refund policies or conditions at the time of booking with the respective Tourism Provider.

All refunds will be processed back to your credit/checking card that was used to make the original payment.

Responsibilities:

All Tourism Providers on this Information Reservation System, who provide the various services, are to be true and correct and the Owner and/or  licenced Operator of this Information Reservation System shall not be liable to any person for and are hereby released from any liability for any error, misrepresentation or other inaccuracy contained within this Information Reservation System, unless it is proved that such error, misrepresentation or other inaccuracy was due to the negligence of the Owner and/or licenced Operator of this Information Reservation System.

The Owner and/or licenced Operator of this Information Reservation System, can not be held liable for any error, misrepresentation or other inaccuracy in any reservation, booking, payments to or by the Tourism Provider concerned, unless it is proved that such error, misrepresentation or other inaccuracy was due to the negligence of the Owner and/or licenced Operator of this Information Reservation System. The Purchaser agrees that his/her sole recourse in any circumstances shall be with the Tourism Provider of the service concerned.

The Owner and/or licenced Operator of this Information Reservation System, makes no representation or warranty to standard of service and shall not be liable to any person for the non provision or standard of any service provide by the Tourism Provider contained within this Information Reservation System and the Purchaser agrees that his/her sole recourse in any circumstances shall be with the Provider of the service concerned.

Trading Names:

 'Ski Gay New Zealand, Gay Ski Week New Zealand, Hero 'City Stay' Packages,  Ski Gay New Zealand Vacations, Go Gay New Zealand and Gay Stay New Zealand' are trading names of Kriscorp Inc Ltd.

Disputes:

All reservation and payment transactions are subject to the laws of New Zealand and any disputes arising will be litigated only in the appropriate New Zealand Court of Law.

If you have any questions, comments, etc or require assistance, please do not hesitate to contact our Reservation Support Centre for assistance.

The Gaytravel International Information Reservation System is maintained and operated under licence by -

Gaytravel Net Ltd
Level 4 Willbank Court
57 Willis Street
P O Box 11-462 Wellington  6001
NEW ZEALAND

Phone: 64-4-917-9173    Fax: 64-4-917-9174
Email support@gaytravelinternational.com
Chat live via the Net with Gaytravel Net Talk

Affliliated with Gay Tourism New Zealand

New Zealand | Australia |  South Pacific Islands